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Customer Service (877) 444-1133 | Contact Us

Our FAQ page is designed to answer commonly asked questions pertaining to McGuff Company’s service, policy and products.

If you don’t see your question below or want to inquire further, please feel free to call Customer Service at 1-877-444-1133, Monday-Friday in between the hours of 7:00 AM - 5:30 PM Pacific Time. If it’s after hours, leave us a voicemail and we will be sure to get back to you!

  • Patients
  • Prescribers

General Questions:

What is compounding?

Compounding is a specific process by which a pharmacist prepares customized medications to treat individual healthcare needs that cannot be sufficiently met through the use of commercial products.

What is the difference between commercially available medications and compounded medications?

Commercially available drugs are manufactured by pharmaceutical companies. Compounded medications are prepared by a compounding pharmacy and made specifically for your unique medical needs. For example, if you require an unavailable dosage form, formula, or specific strength – our Compounding Pharmacy can potentially prepare that medication for you with a prescription from your provider.

How are compounded medications customized?

A specially trained, compounding pharmacist works with the prescriber to evaluate the specific medical need of the patient and formulate the medication to the desired specifications. This may include the removal of non-essential ingredients (e.g. dyes, preservatives, sugar, lactose, etc.) which you may be chemically sensitive or intolerant to.

Why should I have my compounded medication made by a pharmacy that specializes in compounding?

Not everyone is the same. Many of us have unique chemical sensitivities or precise pharmaceutical needs that cannot always be met through commercially available drugs. Talk to your healthcare providers if you need customized, compounded medications. We have highly-trained pharmacists and the proper facility, quality control procedures and equipment to prepare customized medications accurately and safely. This is all we do.

Can any doctor write a prescription for compounded medications?

Most of our prescriptions come from Medical Doctors (M.D.), Doctors of Osteopathic Medicine (D.O.) and Naturopathic Doctors (N.D.). Some doctors have limitations on what may be prescribed and these limitations may vary from state to state. Talk to your healthcare providers to understand what they can and cannot prescribe.

Are compounded medications covered by insurance?

Some insurance plans cover compounded medications -- check with your insurance company for your specific coverage. We do not bill insurances directly; however, we supply you with an Insurance Claim Form that you may send to your insurance carrier.

How often is McGuff Compounding Pharmacy inspected?

At a minimum, we are inspected annually by the California State Board of Pharmacy. In addition, our pharmacy is regularly inspected by other agencies monitoring compounding pharmacy standards.

Product:

I have a compounded medication that is 1 month past its "Do Not Use Beyond" date—can I still use it?

You should not use a compounded preparation beyond the labeled "Do Not Use Beyond" date. Speak with one of our pharmacists today!

What are your strengths and vial sizes?

View our product page to find detailed information about specific products.

How can I fill my prescription at your pharmacy?

For new prescriptions, you may upload or mail your prescription to us, or have your doctor call (877-444-1133) or fax (877-444-1155) a prescription to our pharmacy.

How much is a specific preparation?

Once you create an account with us under our “Patient” tab, you can then view pricing under our catalog of preparations.

Shipping:

Where do you ship?

For your convenience, we ship nationwide. We currently do not ship to Michigan and Mississippi.

How much do you charge for shipping?

Free 2-Day shipping via UPS for orders over $15. Some exclusions may apply. Based on storage conditions and transit times some packages may have an overnight shipping upcharge of $25.

General Questions:

My office staff is being told I need to call or fax in patient prescriptions for compounded medications intended to be administered in a doctor’s office. Why is this necessary?

In 2013 The Drug Quality and Security Act (DQSA) was signed into law, and the Food & Drug Administration (FDA) was charged with enforcing requirements of DQSA. The FDA requires that all compounded medications dispensed by a pharmacy must be pursuant to a patient specific prescription. Patient specific prescriptions are intended to be used solely for the patients they are prescribed for.

How do I change my address or information?

Once you have a validated account as a prescriber, you can log into your account and update it whenever you please.

How often is McGuff Compounding Pharmacy inspected?

At a minimum, we are inspected annually by the California State Board of Pharmacy. In addition, our pharmacy is regularly inspected by other agencies monitoring compounding pharmacy standards.

Product:

My office has an unopened compounded injection vial that is 1 month past its "Do Not Use Beyond" date—can I still use it?

You should not use a compounded preparation beyond the labeled "Do Not Use Beyond".

Shipping:

Where do you ship?

For your convenience, we ship nationwide. We currently do not ship to Michigan and Mississippi.

How much do you charge for shipping?

Free 2-Day shipping via UPS for orders over $50. Some exclusions may apply. Based on storage conditions and transit times some packages may have an overnight shipping upcharge of $25.